Key Features of Our Communication Systems
VoIP
Leverage the cost-savings and scalability of Voice over Internet Protocol (VoIP) technology with our expert VoIP services. We design, implement, and manage feature-rich VoIP phone systems tailored to your organisation’s communication needs. Our solutions include IP-PBX installations, SIP trunking, unified messaging, video conferencing, and seamless integrations with your existing IT infrastructure.
Unified Communications
Streamline collaboration and boost productivity across your organisation with our unified communications (UC) services. We integrate various communication channels – voice, video, messaging, screen sharing, and conferencing – into a single, cohesive platform accessible from desktops, laptops, and mobile devices. Our UC solutions enable real-time interactions, enhance teamwork, and provide a consistent user experience.
Telephony Maintenance
Ensure the reliability and longevity of your telephony systems through our comprehensive maintenance services. Our technicians perform regular system health checks, apply software updates and patches, reconfigure settings as needed, and provide ongoing support and troubleshooting. This proactive approach minimises downtime, extends the system lifespan, and guarantees seamless communications.
Telephony Integrations
Enhance efficiency and productivity by integrating your telephony systems with other essential business applications through our integration services. We develop custom integrations that enable seamless data sharing and communication between your phone systems and CRM, ERP, helpdesk, or collaboration platforms. These integrations streamline workflows, automate processes, and provide contextual information for more informed decision-making.
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Frequently Asked Questions
What do we need to do about the PSTN switch off?
The traditional analogue and ISDN network is being retired, so anything still running on it needs moving to a digital service. It also affects things people forget, such as lift lines, alarm panels, door entry and fax. We audit what is connected before anything is migrated.
Can we keep our existing numbers?
Yes, in almost all cases. Numbers are ported across, including ranges, and we schedule the cut to avoid your busy periods. Porting timelines depend on the losing provider, and we will tell you what to expect before committing to a date.
What is the difference between VoIP and a traditional phone system?
Calls travel over your data connection rather than a dedicated phone line, so there is no separate PBX to maintain and adding users is a configuration change rather than an engineer visit. Call quality then depends on the connectivity underneath, which is why we prefer to supply both.
What happens to our phones if the internet goes down?
Calls fail over to mobile or to a secondary route, so the number keeps working. Where telephony is business critical we would normally pair it with a failover circuit rather than relying on a single connection.
Do you support Microsoft Teams calling?
Yes, including direct routing so you can keep your existing numbers and call plans while users make and take calls inside Teams. Useful where the business already lives in Microsoft 365 and does not want a second app for voice.
Our IT Services
Our comprehensive IT services aim to enhance your technological capabilities, improve operational efficiency, and provide robust support for your business growth. Whether you’re a small startup or a large enterprise, we tailor our solutions to meet your specific needs and challenges.
Managed IT Support
Monitoring, patching and support across the whole estate.
Business Connectivity
Leased lines, broadband, VoIP and mobile from every major UK carrier.
Network Management
Multi-site networks, firewalls and SD-WAN, designed and managed.
Comprehensive Cyber Security
Assessment, hardening and monitoring across the estate.
Backup and Disaster Recovery
Tested backups and recovery plans that work when needed.
Project Management
Migrations and rollouts delivered without an outage window.